POLICIES

What is your cancellation policy?

I totally understand the need for flexibility in my clients’ hectic schedules and respect how valuable their time is. I make every attempt to accommodate client schedules and would ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel appointments at least 48 hours in advance.  If you must reschedule or cancel your appointment, please notify me at least 24 hours in advance to avoid a 50% charge for these services. Prepayment may be required after the second incident.

What if I’m late to my appointment?

I will do my best to accomadate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact me as soon as possible to let me know. My clients are scheduled with back to back, which means if I start just one client late, every client after that will be seen late. Sometimes I can catch up, sometimes I can’t, depending on what type of appointments are scheduled after yours. I completely understand that life happens, but if this is a recurring issue, a late fee may be added to your appointment cost.

Can I bring my children with me?

For safety and liability reasons, I ask that you please leave your children home, or arrange for another adult not being serviced, to look after them. Don’t get the wrong idea – I love kids, but the salon is not a good place for them. The last thing I want is to drop a bowl of chemicals, a pair of scissors, or a hot flat iron into your baby’s lap.

What should I do if I’m not happy with my services?

If you are unhappy with your services, I ask that you let me know within 5 days. I need to know or I can’t do anything about it. I always go out of my way to make my clients happy and when someone isn’t, I will do what it takes to make the situation better. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a “re-do.” Neither does your husband, wife, dog, or goldfish not liking your new look, when you left my chair happy with what we agreed on together. Once again, if there is an issue, I am always willing to make it right and leave you 100% happy with your hair!